If you select shipping via U. S. Post Office and your order gets lost, arrives damaged or is missing contents, a claim will be made with the shipper. USPS usually settles claim decisions within 5-10 days, however, it can take up to 2 months.
We will not reship any Claim orders until the claim has been settled. However, if the items are needed, you can reorder the items again online.
Shipping charge refunds are at the discretion of USPS, if postal rates are not refunded, this amount is deducted from any credit amount. In the event of damaged or missing contents, please keep all packaging for review by the USPS.