Most Frequently Asked Piano Bench Questions
The sample bench colors we show on our website are a close reproduction of the bench stains and in general are a fair match to most pianos. However, it's not exact and should not be used if an exact match is required. Our benches are made of many different types of Hardwoods which have various porosity levels that don't always absorb stains equally. There are significant color differences among the various wood species. When stained, this color difference causes intensity variations. The woods contain grain characteristics such as mineral streaks and pin knots that affect the color and intensity of each individual piece.
The best way to describe the difference between our Walnut & Mahogany colors, is that the Walnut benches are more of a warm brown and Mahogany has a touch of red in it. (Brown Mahogany and other colors are available on some of our Custom Made benches). With over 12,000 different makes of pianos, some new and some very old and faded, if you require an 'exact' match, it's our recommendation that that you purchase one of our 'Unfinished' benches and color match it on site by a technician.
Piano Showcase puts great effort in displaying colors and products on our website as true to the actual product as possible, however due to image processing limitations and varying computer monitor qualities, colors and products may appear slightly different than the actual item.
Color or product assistance or recommendations we offer, either by phone conversation or e-mail message are NOT a guarantee of Color Match or Product Suitability and all Return & Exchange Policy terms and conditions including restocking fees would still apply even if you placed an order with us based on color or product assistance or recommendations we offered.
Restocking Fees Will Not be Waived if a Color looks different than pictured on our website. We ask that you be certain of your color choice. If you do elect to order a product from us and do not like that product or its color and would like to return it, all terms and conditions as stated in our Return & Exchange Policy including restocking fees would still apply, regardless if the color you ordered was based on the product pictured on our website or by our assistance or recommendations we offered. However, if you do receive the wrong product or color than the one you ordered, we will happily exchange it at no charge to you.